Mike Houston of Real Living Real Estate Group in Midlothian was awarded the highest level of service achievement in the real estate industry, the Quality Service Certified Platinum. The award is in recognition of earning 100 percent client service satisfaction in 2013, as measured by Leading Research Corporation (LRC).
Quality Service Certified (QSC) status is the only award in the real estate industry based on independently validated, measurable service results. Clients of QSC agents receive a customer satisfaction survey at the end of each transaction. The surveys are administered and the results are compiled by LRC.
Client feedback from the surveys becomes part of the agent’s credentials. An overall satisfaction rating is displayed on the consumer websites (www.QualityService.org and www.RatedAgent.com) where buyers and sellers have the ability to select a real estate professional based upon each agent’s validated record of service satisfaction.
“Nothing is more important to a prospective client in selecting a professional than the service results achieved with past clients,” Larry D. Romito, President and CEO of QSC said. “Consumers have greater confidence in service reliability, results and satisfaction with a Quality Service Certified real estate professional because they know that the agent’s service record has been validated by an independent third party. The 100 percent service satisfaction record like Mike Houston CRP has achieved is just awesome.”