The UPS store in Midlothian recently cut a ceremonial ribbon to celebrate 10 years of business and a new partnership with the Midlothian Chamber of Commerce.
The whole family was there to accept a plaque recognizing their partnership with the Chamber before the ribbon cutting last Wednesday afternoon, Dec. 6.
Following the handoff, owner Judy McGraw gave a brief speech introducing her family and the employees who are behind the store, she then thanked everyone for attending.
Reflecting on 10 years prior, McGraw said her family opened the UPS store “on a wing and a prayer.”
She said what makes the Midlothian location special to the town is being a family-owned business. Walking in and making a transaction, a customer will feel the small town mentality, often by being greeted by name.
McGraw waved at people entering the store saying, “Being part of the community is what I think we enjoy the most about owning a family-owned business here.”
In the next 10 years, McGraw said she’s looking forward to continue building and maintaining the local relationships and connections.
“We hope to continue to be part of the community, we know it’s going to grow so fast, so we will probably have a competitor on every corner,” McGraw said. “But for us, it’s to be able to keep those relationships going with the people in town to know we can help them out and that it’s not a big corporate name on the building.”
McGraw’s son-in-law, Brandon Dickinson runs the store and has been working with UPS for the past 17 years. When cutting the ribbon, he said he felt incredibly blessed to be in business this long.
Standing beside him was his wife, Heather, who has heard first hand of how the store employees often go beyond their reach for the customers. She said, “They go above and beyond… whatever we need to do to help our customers we do it.”
Dickinson said, “We love Midlothian, and if it wasn’t for the customers, we wouldn’t be here… I’m looking forward to 10 more years.”